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For Plan Rules, please visit the Admin Manual: Link

Step-by-step instructions on how to process Retirements using our File Builder approach. Follow the steps below and refer to the corresponding screenshots provided in each section to process this request.




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After logging into HOOPP Insight you will land on the Dashboard home page.

From the Data Collections tile, select New Data Collection.


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Select Events Final Data from the Data Type drop-down menu.

Note: Joint Administrators will need to input the appropriate Employer code during this step.

Select Save and Continue.


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Select Upload File to begin the file builder process.

Note: You can return to this screen at any time to upload additional files or manually enter additional members.


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Select Events Final Data from the Input Type drop-down menu.

Then click Download a template file and select Open from the pop-up window to open the file template.


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Enter the member data you wish to submit to HOOPP. Once you have entered all member data, save the file in .csv format to your computer.

Note: Once the file is saved in .csv format, opening the file in Excel will delete the formatting changes and cause errors.


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Then click on Select files from your computer and select the saved file from your computer.


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The uploaded file now appears in the Uploaded File(s) section.

Select Import Files to load and view the data.


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Once the data has been imported, your member records will be displayed on the screen. Any records containing input errors will be flagged with a red dot.

The File Summary indicates how many errors need to be corrected.


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To view information about an error, single click on the member record, and details will be displayed on the right.

Click Edit to correct the error.


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Correct the error and click Save to continue.


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Now click Validate to initiate data validations.


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Once the validations are complete, you will be presented with any members who have data warnings or data errors that need to be corrected.


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There are several options for addressing errors:

  • Manually Correct the Data – update the data originally provided
  • Approve Warning – select an override for the reported data
  • Postpone Member – set aside to work on at a later time
  • Reject Member – delete the member from the data collection


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Single click on a member to see validations details on the right.

To correct the original data provided, click View Member Data.


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Update or correct the Member’s information and click Save to continue.


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If there are any Warnings (indicated by a yellow dot), you will need to correct the data to address the issue, or approve the warning and provide a reason why the data is correct.

To approve a Warning, select Approve Warning.


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For each warning message, you will need to select the
appropriate reason from the list provided.


Once complete, click Save to return to the previous screen.


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Once all errors and warnings have been actioned, click Continue to proceed.


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Review your submission for accuracy.

Then select Submit to send the information to HOOPP.


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Click Confirm to complete the submission.


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Your new submission now appears on the Data Collections listing page.

Single click on the submission to see a summary on the right.

Then click on the HOOPP Insight logo to return to the
Dashboard homepage.



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View file
nameInsight - Download Retirement File May 2019.mp4
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"Rather watch?  Click here to view to watch the Download Retirement File Video".