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HOOPP support
For Plan Rules, please visit the Admin Manual: Link
HOOPP offers employers a range of education opportunities and resources to help you better understand your administrative obligations, the Plan and all its processes, along with its value – both to your employees and to your organization. Our education is offered through a variety of vehicles:
In-person employer training and member education through your Regional Manager
Our Regional Managers offer on-site individual or group training sessions for employers on all aspects of the Plan. We also provide member education sessions on behalf of employers. For more information, please reach out to your Regional Manager.
Employer Services
Our dedicated Employer Services team is here to help you with your day-to-day Plan administration and is focused on providing you with all the support you need to successfully participate in the Plan. To reach our Employer Services team, contact HOOPP at 416-646-6445 or toll-free at 1-877-43HOOPP (46677).
The Learning Centre
The Learning Centre (TLC) is our comprehensive and user-friendly online resource for employers. It offers clear instructions, including step-by-step job aids and videos, to help employers complete administrative tasks related to remittance, data collection, and member events and updates.
To access TLC, go to HOOPP Insight and select the question mark on the left-hand navigation bar of the dashboard.
Interactive web based online training
Our team offers regular webcasts to provide a wide range of updates on administrative improvements, Plan tips and member initiatives.
Members understanding their pension is an important part of creating a retirement plan that works for them and their family. Whether the member is active, deferred, or retired, we’re here to help! HOOPP offers informative pension seminars held in different cities across the province every year. We also offer monthly webcasts that your employees can access conveniently using any mobile device or computer.
Whether in person or online, members can attend one of these interactive sessions and learn about their pension, understand its features and benefits, and find out how to plan for retirement.
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