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Resetting your password using security questions

Panel Image RemovedImage Added	If you forget your password, go to insight.hoopp.com and select the I forgot my password link.
Panel Image RemovedImage Added	Enter User ID and correctly enter the Captcha text. Select Next.

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To change your password using security questions, select the Let me answer my security questions button.

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Correctly answer the security question and select Next.

Note: One of the three security questions you chose when you registered will randomly be displayed. If you answer the first one incorrectly, a different question will be chosen.

If you fail to answer all of your security questions correctly, your account will be locked and you will have to contact HOOPP.

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Choose a new password that meets all of the password criteria. Once you have confirmed your new password, select Save.

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Once your password has been changed, use the Back to sign in button to try signing in with your new password.Resetting your password by email

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To change your password using the email option, select the Send me an email with a link button.

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You will receive a message instructing you that an email has been sent to you to reset your password.

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Go to your email and open the message from NOREPLY@hoopp.com.

Use the Click Here To Reset Your Password link.

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Choose a new password that meets all of the password criteria. Once you have confirmed your new password, select Save.

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Once your password has been changed, use the Back to sign in button to try signing in with your new password.