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Payments and Adjustments

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For Plan Rules, please visit the Admin Manual: Link

Payment of Invoice(s) and Unapplied Credit(s)

If you have any outstanding invoices (e.g. Late Payment Fee, Statement of Account Invoice) or unapplied credits (e.g. Statement of Account refund, over-payment from a previous remittance) these may also be included with your remittance.

When you get to the Assign Payment section of your remittance, any outstanding invoices or unapplied credits will be listed under Outstanding Transactions and can be applied to your remittance declaration. Please note: HOOPP does not apply credits on your behalf.

Remittance Payments – Process Overview

Payment of member and employer contributions must be made by direct deposit via:

  • electronic funds transfer (EFT)
  • telephone/internet bill payment
  • wire transfer

Remitting on time is important. Ontario pension legislation requires that contributions deducted in one month be deposited in the pension fund within 30 days of the end of the month in which the deductions were made. To meet that deadline, HOOPP needs your contributions no later than the 15th of the month. Failure to do so will result in penalties, interest or a late payment charge in accordance with HOOPP’s Agreement and Declaration of Trust and the Ontario Pension Benefits Act. 

Regular Contribution Adjustments – Process Overview

From time to time you may need to correct a previously reported regular contribution that was made via the monthly regular remittance process.  These payment adjustments should be made to HOOPP as soon as possible. 

Previous month adjustments must be reported through an ad hoc remittance declaration.  Total regular member and employer adjustments must be provided and can be either a positive or negative amount as applicable. 

Regular Monthly Remittance Adjustments

Following are step-by-step instructions on how to adjust a previously reported monthly remittance.

After logging into HOOPP Insight you will land on the Dashboard home page.

From the Remittances tile, select New Remittance.

Select Ad Hoc from the Remittance Type drop-down menu.

Then enter the Start and End Date of the remittance period you would like to adjust.

Select Save and Continue.

In the Regular Contributions section, enter the Employee amount of the adjustment.

The Employer amount will automatically populate in the Employer field.

Select Save and Continue.

Note: Adjustments cannot be made to a previously reported and reconciled year. For example, adjustments to 2017 remittances cannot be made in 2018 once the reconciliation process is complete.

If the adjustment is a negative amount, enter a minus sign in front of the Employee contribution amount.

The Employer amount will automatically populate as a negative number in the Employer field.

Select Save and Continue to proceed.

The adjustment amount (whether positive or negative) will now be displayed under Payment Summary.

Select Review to proceed to the next step.

Review the adjustment information for accuracy.

To print a copy of the information, select Print.

Then select Submit to send the information to HOOPP.

Note: If you have submitted a negative adjustment, a credit will be produced which you can apply to a future remittance.

Select Confirm to complete the submission.

The adjustment now appears on the Remittances listing page.

Select the transaction to see a summary on the right.

Then click on the HOOPP Insight logo to return to the Dashboard homepage.

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