11.1 Reporting Changes

Member Change of Information

Member information updates should be reported to HOOPP by submitting a Member Basic Data data collection in HOOPP Insight if any HOOPP-related information has changed since a member was enrolled in HOOPP. If members wish to report changes of information, they can do so by contacting HOOPP directly and members can also change their contact information on HOOPP Connect.

Report changes or corrections to a member’s:

• SIN

• Date of birth

It is important to keep member information accurate and ensure that HOOPP has been advised of any changes.

You cannot use the member information update event to name a spouse, change a member’s beneficiaries, or to remove the name of a former spouse (members should be advised to call HOOPP to make these changes).

Changes to a member’s name or gender can be updated directly in the member’s profile. Please refer to the Member Updates section of the Employer Learning Centre.