11.1 Reporting Changes

Member Change of Information

Member information updates should be reported to HOOPP by submitting a Member Basic Data data collection in HOOPP Insight if any HOOPP-related information has changed since a member was enrolled in HOOPP. If members wish to report changes of information, they can do so by contacting HOOPP directly and members can also change their contact information on HOOPP Connect.

Report changes or corrections to a member’s:

SIN
Date of birth

It is important to keep member information accurate and ensure that HOOPP has been advised of any changes.

You cannot use the member information update event to name a spouse, change a member’s beneficiaries, or to remove the name of a former spouse (members should be advised to call HOOPP to make these changes).

Changes to a member’s name or gender can be updated directly in the member’s profile. Please refer to the Member Updates section of the Employer Learning Centre.

Contribution Status Change

You can also submit a Member Basic Data data collection in HOOPP Insight to update a member’s employment and contributory status. The information can be submitted to HOOPP to report:

A change in the member's employment status (i.e., from full-time to part-time status or vice versa)
A change in membership status (i.e., from contributing to non-contributing or vice versa)

HOOPP recommends that employers have their employees who elect to stop contributing because they are either:

A part-time employee with one HOOPP employer and contribute to HOOPP on a full-time basis at another HOOPP employer; Moving from full-time to part-time work; or
Employed by more than one employer and are waiving their right to make contributions as a result of a move from full-time to part-time work at a different HOOPP employer,

sign a waiver to ensure that the employer can show that this change was made at the member’s request. Please refer to HOOPP’s sample Member Contribution Waiver document for sample wording. HOOPP strongly encourages employers to keep a copy of the Contributions Waiver completed by the employee for your records. For more details, please see section 3.3 Part-time Employees (Click Here).