Payments and Adjustments

Owned by Thomas Stachowicz (Deactivated)
Last updated: Sept 10, 2021
4 min read

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Payment of Invoice(s) and Unapplied Credit(s)

If you have any outstanding invoices (e.g. Late Payment Fee, Statement of Account Invoice) or unapplied credits (e.g. Statement of Account refund, over-payment from a previous remittance) these may also be included with your remittance.

When you get to the Assign Payment section of your remittance, any outstanding invoices or unapplied credits will be listed under Outstanding Transactions and can be applied to your remittance declaration. Please note: HOOPP does not apply credits on your behalf.

Remittance Payments – Process Overview

There are several services available to facilitate the transfer of electronic payments to HOOPP. These services allow a transfer of cash from the payer’s bank account to the payee’s bank account. Each method has different processes and requirements. Most electronic payments are referred to generically as electronic funds transfers (EFTs), but each financial institution should offer the following standard products:

  • electronic funds transfer (EFT)
    EFTs are typically used for high-volume transactions and generally have a low transaction cost. Usually, the payer is required to set up banking software. The receiving party’s banking information is required to make an EFT payment.

  • telephone/internet bill payment
    Accessing their bank account via telephone, web or mobile app, the payer can select a payee from a list of available payees. The transaction cost is typically low, or even free, depending on your banking arrangement with your organization’s financial institution. The receiving party’s banking information is not required.

  • wire transfer
    Wire transfers are usually used to make international electronic payments or large transactions. While the cost of a wire transfer can be high, it provides flexibility and can usually be processed through electronic banking software or by sent by fax to your financial institution. The receiving party’s banking information is required to make a wire transfer.

How to Pay HOOPP electronically

To begin, find out which of these options are available through your organization’s financial institution. Once you are set up, contact HOOPP for the information required to begin sending payments. HOOPP’s EFT agreement provides all the necessary banking information to begin.

HOOPP currently uses Bank of Montreal (BMO) for telephone and Internet banking. If you cannot find HOOPP on the list of available payees, please provide us with the name of your financial institution.

Regular Contribution Adjustments – Process Overview

From time to time you may need to correct a previously reported regular contribution that was made via the monthly regular remittance process.  These payment adjustments should be made to HOOPP as soon as possible. 

Previous month adjustments must be reported through an ad hoc remittance declaration.  Total regular member and employer adjustments must be provided and can be either a positive or negative amount as applicable. 

Regular Monthly Remittance Adjustments

Following are step-by-step instructions on how to adjust a previously reported monthly remittance.

After logging into HOOPP Insight you will land on the Dashboard home page.

From the Remittances tile, select New Remittance.

Select Ad Hoc from the Remittance Type drop-down menu.

Then enter the Start and End Date of the remittance period you would like to adjust.

Select Save and Continue.

In the Regular Contributions section, enter the Employee amount of the adjustment.

The Employer amount will automatically populate in the Employer field.

Select Save and Continue.

Note: Adjustments cannot be made to a previously reported and reconciled year. For example, adjustments to 2017 remittances cannot be made in 2018 once the reconciliation process is complete.

If the adjustment is a negative amount, enter a minus sign in front of the Employee contribution amount.

The Employer amount will automatically populate as a negative number in the Employer field.

Select Save and Continue to proceed.

The adjustment amount (whether positive or negative) will now be displayed under Payment Summary.

Select Review to proceed to the next step.

Review the adjustment information for accuracy.

To print a copy of the information, select Print.

Then select Submit to send the information to HOOPP.

Note: If you have submitted a negative adjustment, a credit will be produced which you can apply to a future remittance.

Select Confirm to complete the submission.

The adjustment now appears on the Remittances listing page.

Select the transaction to see a summary on the right.

Then click on the HOOPP Insight logo to return to the Dashboard homepage.

"Rather watch?  Click here to view the Applying Invoice to Remittance Video"