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| If you forget your password, go to insight.hoopp.com and select the I forgot my password link. |
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| Enter User ID and correctly enter the Captcha text. Select Next. |
Resetting your password using security questions
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| To change your password using security questions, select the Let me answer my security questions button. |
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| Correctly answer the security question and select Next. Note: One of the three security questions you chose when you registered will randomly be displayed. If you answer the first one incorrectly, a different question will be chosen. If you fail to answer all of your security questions correctly, your account will be locked and you will have to contact HOOPP. |
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| Choose a new password that meets all of the password criteria. Once you have confirmed your new password, select Save. |
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| Once your password has been changed, use the Back to sign in button to try signing in with your new password. |
Resetting your password by email
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| To change your password using the email option, select the Send me an email with a link button. |
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| You will receive a message instructing you that an email has been sent to you. |
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| Go to your email and open the message from NOREPLY@hoopp.com. Use the Click Here To Reset Your Password link. |
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| Choose a new password that meets all of the password criteria. Once you have confirmed your new password, select Save. |
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| Once your password has been changed, use the Back to sign in button to try signing in with your new password. |