From time to time you may find you have forgotten your password. There are two ways to reset your password if you forget it:
- Using security questions
- By email
Following are step-by-step instructions for what to do if you forget your password.
 | If you forget your password, go to insight.hoopp.com and select the I forgot my password link. |
| Enter User ID and correctly enter the Captcha text. Select Next. |
| Resetting your password using security questions | |
| To change your password using security questions, select the Let me answer my security questions button. |
| Correctly answer the security question and select Next. Note: One of the three security questions you chose when you registered will randomly be displayed. If you answer the first one incorrectly, a different question will be chosen. If you fail to answer all of your security questions correctly, your account will be locked and you will have to contact HOOPP. |
| Choose a new password that meets all of the password criteria. Once you have confirmed your new password, select Save. |
| Once your password has been changed, use the Back to sign in button to try signing in with your new password. |
| Resetting your password by email | |
| To change your password using the email option, select the Send me an email with a link button. |
| You will receive a message instructing you that an email has been sent to you. |
| Go to your email and open the message from NOREPLY@hoopp.com. Use the Click Here To Reset Your Password link. |
| Choose a new password that meets all of the password criteria. Once you have confirmed your new password, select Save. |
| Once your password has been changed, use the Back to sign in button to try signing in with your new password. |
"Rather Watch? Click here to view the Password reset by e-mail Video"
"Rather Watch? Click here to view the Password reset questionnaire Video"
"Rather Watch? Click here to view the Need Help Video"