1. Using This Manual and Contacting HOOPP

Purpose

This manual is intended to help you understand your roles and responsibilities as a participating employer of the Healthcare of Ontario Pension Plan (HOOPP). The manual is designed to help employer contacts administer HOOPP consistent with the Plan text and HOOPP’s policies and procedures. The Employer Administration Manual is located in both the Employer Learning Centre and on the website hoopp.com and is subject to these Terms of Use for these resources. Use the online version of this manual for the most current information.

Printing this document or keeping personal electronic copies is discouraged. Employers are encouraged to refer to the Administration Manual from its online location to ensure that the most up-to-date information is being used.

Contacting HOOPP

General Contact Information

Supporting Employers

In addition to this Administration Manual, employers have access to a number of supports to help perform the duties associated with administering HOOPP:

HOOPP Insight: This online tool is used by employers to conduct HOOPP administration activities (e.g. enrolments, terminations, member information updates, MDC, remittances, etc.). It also provides communication services such as secure mail, requests for information, and news articles.

Employer Learning Centre: This employer resource is located within HOOPP Insight and provides helpful information, videos and step by step guides for member data submission and event processing. All designated employer contacts are expected to refer to the Employer Learning Centre for up to date procedures.

HOOPP Alerts: HOOPP Alerts are sent via email to contacts who handle HOOPP-related administrative duties to announce any upcoming or recent changes.

HOOPP website: HOOPP’s website, located at hoopp.com, contains a summary of the Plan’s features, investment and funding information, corporate information, as well as forms and booklets and a glossary of terms. Members may also sign into HOOPP Connect, a secure information portal.

Personal training by HOOPP staff: Your HOOPP regional manager supports your organization’s training needs, including personal visits and regular contact with the members of your team who perform HOOPP administrative duties. Individuals who are new in their position, or in need of assistance, can request additional support.

Employer seminars: HOOPP staff periodically hold webinars and employer seminars. These sessions enable employers to review Plan administrative procedures and receive information on any new Plan provisions or government requirements. They also provide an opportunity to meet the HOOPP team. Part of COVID-19 measures, the team has temporarily shifted employer communication online to a virtual format.

Employer Services Representatives: Every employer is assigned a dedicated employer services representative who will provide day-to-day administrative support to Employers.

Regional Managers: Every employer is aligned with a HOOPP regional manager who can answer questions about Plan administration, features and benefits. As well, they will conduct presentations for your employees at your location on a variety of topics. They provide administrative education that include topics such as:

• HOOPP's benefit provisions

• Calculating and reporting contributions, including providing you with the support you need to understand your administrative obligations to help you explain these requirements to your payroll supplier

• Annual member data collection process

• Processes for events in a member's life cycle – from enrolment through leaves, disability and retirement or termination

• Using HOOPP's website and other information materials and tools

• HOOPP Insight training

• Webinars

If you wish to arrange a presentation please contact your regional manager. HOOPP offers comprehensive communications support, including secure and mobile-friendly online access for members though HOOPP Connect. This section describes the communication and education resources available from HOOPP.