New MFA - Logging on to HOOPP Insight

Navigate to HOOPP Insight and enter your User ID and Password.

You will receive a message instructing you that an email has been sent to you containing a 6 digit verification code.

The email is typically received within 1 to 2 minutes.

Go to your email and open the message from NOREPLY@hoopp.com and note the verification code.

Note: if you did not receive an email, check your spam or junk folder. If you still did not receive the email, select the Didn’t receive a code? Resend now link to request a new email with verification code.

Enter the six digit code into the verification code field on HOOPP Insight.

If you’re using your primary computer, you can check the Trust this device for future logins checkbox. For the next 30 days, you will not be asked to enter a verification code when you log onto HOOPP Insight when using the same device and browser.

Then select Next to log onto the site.

Question

Answer

HOOPP Insight says I was sent a code but I didn’t receive an email. Where is it?

Please wait 1 to 2 minutes and then check again. Also check your spam or junk mail folder for the email. If you still did not receive the email, select the Didn’t receive a code? Resend now link to request a new email with verification code.

The last time I signed into the site, I checked the Trust this device checkbox, why did the site ask for a verification code again?

The site recognizes the trust feature through storage of a cookie. If you recently cleared your cache, the site will require the verification code again. Additionally, if you signed in using a different browser, the system will require the verification code.

I’m signing in from a new device for the first time, why is the site requiring me to enter a verification code?

When you sign in from a new device, a verification code is required because the site only recognizes the same device and same browser.

I received the email with the verification code 30 minutes ago but was distracted with another activity. What should I do now?

The verification code email is valid for 5 minutes and has now expired. To request a new code, simply return to the Insight homepage and select the Didn’t receive a code? Resend now link.

I requested the verification code multiple times and now there is a message that says You’ve exceeded the number of verification code requests for your account. For security purposes, your account has been temporarily locked. Please wait XXX second(s) before attempting another request. If you require assistance please contact HOOPP, what should I do?

Simply wait for the amount of time indicated in the message. Once the time has elapsed, you can request a new code.

I have entered the same verification code 4 times and I keep getting the message The verification code entered is incorrect or has expired, Please try again, what should I do?

Return to the Insight homepage and select the Didn’t receive a code? Resend now link to send a new code. Once received, enter the new verification code.