Member Experience

What happens next?

Once your employee is enrolled, we will reach out to them with important information and help them understand the value of their pension as they begin their journey with HOOPP.  New members will receive a welcome email with a link to our onboarding experience where they’ll get to know the value of the plan and learn more about HOOPP. They will also receive our enrolment package in the mail with all details and contact information should they require any assistance from us. After receiving their enrolment package, members should review their contact information and update us if the information has changed.

Members will also receive a reminder email 30 days after they’ve received their initial welcome email to encourage registering on HOOPP Connect to stay connected with their pension – HOOPP Connect is a great place for members to update their contact information and to use our personal pension estimator tool where they can produce and view an estimate of their future retirement pension.

In addition, one year from the enrolment date, members will also receive a 1-year anniversary email to congratulate them on this wonderful milestone.